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RESPONSIBLE GAMBLING POLICY

Mad Bookie is aware that gambling is a form of entertainment to a large majority of people, however Mad Bookie is conscious of those who can become vulnerable to problem gambling. Mad Bookie is therefore committed to provide a responsible gambling service, where clients have access to online tools so they can exclude themselves or limit their betting activities. Our betting operations are governed by this policy and a code of practice.

You can complete the Northern Territory self-exclusion form if you want to self-exclude yourself from future betting operators.

What is Responsible Gambling?

Responsible gambling for individuals means:

  • They may gamble for pleasure and entertainment but are aware of their likelihood of losing and understand the associated risks,
  • They exercise control over their gambling activity, and
  • Responsible gambling occurs in balance with other activities in their lives and is not causing problems or harm for themselves or others.
Responsible gambling for the broader community, including gambling providers, governments, and sporting associations, requires:
  • Shared responsibility for generating awareness of the risks associated with gambling,
  • Creating and promoting environments that prevent or minimise problem gambling; and
  • Being responsive to community concerns around gambling.

What is Problem Gambling?

Problem gambling occurs when a person spends more than they can afford, betting for a lot longer. After gambling the person feels anxious, guilty or just uncomfortable with the situation.

The negative consequences of problem gambling may include:

  • The punter suffering excessive financial losses relative to the gambler’s means (including unpaid household bills, credit card debts or loans);
  • Adverse personal effects on the punter (such as anxiety, depression or stress) and/or their family;
  • Adverse effects on employment and work performance (including missing work or having trouble concentrating at work);
  • Losing the ability to maintain a healthy and balanced lifestyle due to spending an excessive amount of time gambling;
  • Regretting the amount of time lost or wasted due to gambling; and
  • Other costs which are borne by the community.

To assist with gambling responsibly Mad Bookie can help you by:

  • Implementing Pre-commitment Limits - we can set a weekly deposit limit for you - please e-mail us and we can set this up for you

  • Temporarily suspending your account if you feel it is getting the better of you at a certain moment in time

Below as some tips for ensuring your gambling does not start affecting you negatively:

  • Separate work and gambling - don't gamble at work

  • Take a note of the length of your gambling sessions

  • Do not look at gambling as an alternative source of income

  • If you're behind, don't chase, it will only get worse

Client Care Principles and Responsible Gambling

We aim to consistently promote responsible gambling practices. Gambling should be an enjoyable form of entertainment which does not create problems. The aim is to achieve a balanced approach in the provision of wagering services, taking account of the interests of our clients, the community at large and us as the wagering operator.

Responsible gambling involves informing clients on their rights and responsibilities as gamblers and ensuring that our company delivers gambling products and services in ways that benefit clients. We are committed to sharing responsibility, with communities and Government bodies, for helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:

  • Allowing our clients to set a pre-commitment limit;
  • Allowing our clients to self-exclude (either temporarily or permanently) from betting with us. A 7 day window applies to clients who request for the flag to be removed;
  • Providing Responsible Gambling information and messages to our clients;
  • Engage our staff about Responsible Gambling training; and
  • Referring our clients who are at risk of problem gambling to gambling-related support services.

We aim to achieve the following outcomes:

  • Minimising the extent of gambling related harm to individuals and the broader community;
  • Enabling clients to make informed decisions about their gambling practices;
  • Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
  • Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and
  • Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.

Gambling Self-Assessment

The following questionnaire may help you to identify tendencies in your behaviour which are often linked to problem gambling:

  • Have you ever ignored your job in order to gamble?
  • Have you felt unhappy with your personal life due to gambling?
  • Does your gambling affect your perception of others, or how others may perceive you?
  • Has your gambling left you with a deep sense of regret?
  • Have you ever tried to meet your financial obligations by gambling?
  • Has gambling affected your motivation to succeed?
  • Do you feel obliged to gamble in order to recoup lost money?
  • Do you consider a win as motivation to spend more?
  • Have you ever spent your last available dollar on gambling?
  • Have you ever borrowed money in order to gamble?
  • Have you ever sold assets in order to gamble?
  • Have you felt reluctant to use money set aside for gambling on everyday purchases?
  • Has gambling negatively impacted on the way that you treat yourself or others?
  • Do you find yourself gambling beyond the time you had planned to stop?
  • Have you ever gambled to avoid dealing with personal problems?
  • Have you ever committed (or considered committing) a criminal offence in order to gamble?
  • Does your gambling affect your sleep?
  • Do the frustrations of your personal life encourage you to gamble?
  • Have you celebrated good fortune by spending excessive time gambling?
  • Have you considered harming yourself as a result of gambling?

Studies show that people who have answered “Yes” to seven or more of the above questions show tendencies representative of problem gambling. For further assistance, or if you wish to know more, please contact one of the organisations listed below.

Minors

As a responsible operator, we are committed to actively taking steps to exclude minors from placing a wager using our betting platforms. Our clients are identified through Veda or through the Customer Identification form. Our services are to be used by persons who are at least 18 years old.

Filtering Options

Clients can actively prevent underage persons from entering the online sports betting software (minimum legal age to gamble is 18 years), by downloading one of the following filter options:

  • http://www.cyberpatrol.com
  • http://www.gamblock.com
  • http://www.safekids.com
  • http://www.surfcontrol.com
  • http://www.solidoak.com
  • http://www.netnanny.com
  • http://www.betfilter.com
  • http://www.rgmanager.com

Where to Get Help

You can call the Gambling Helpline on 1800 858 858 or the Financial Counselling Helpline on 1800 007 007 or visit:

  • Gambling Help Online
  • Gambling Help (New South Wales)
  • Gambler’s Anonymous
Or alternatively you can contact a Mad Bookie Customer Service Officer through [email protected] Bookie.com  for other gambling support providers in your area.

Self-Exclusion

If you feel that you are losing control of your play and would like help in restricting your access to our betting platforms, we offer you the option to self-exclude from betting with us. Self-exclusion can be temporary or permanent. If you would like to self-exclude, you will need to complete and return our Self-Exclusion Form which can be downloaded here. Alternatively, please contact our Client Support Staff by phone or email on 1300 886 503 or [email protected] Bookie.com

Please note: We may close your account permanently rather than self-exclude you.

Some jurisdictions such as South Australia have Barring Orders available. Please contact our Client Support team if you would like further information about this.

You may also wish to self-exclude from any other providers that you have accounts with. The table below contains links to the responsible gambling policies of other wagering operators, information about how to self-exclude from other operators and contact details for other operators.

 

Bet365[email protected]1800 200 365
Betfair[email protected]1300 238 324
Betting.Club[email protected]1800 258 225
Centrebet[email protected]1800 013 627
Crownbet[email protected]132769
Classic Bet[email protected]1800 888 001
Draftstars[email protected]1800 131 939
Ladbrokes[email protected]1300 523 276
Luxbet[email protected]1300 589 238
Sportsbet[email protected]1800 990 907
Sportsbetting.com.au[email protected]1300 36 32 36
TAB.com.au[email protected]1800 882 876
Ubet[email protected]1800 823 888
Unibet[email protected]13 78 68
William Hill[email protected]1800 007 238

 

Please contact [email protected] if you would like Mad Bookie to assist in excluding you from other operators.

Pre-Commitment

As part of our responsibility towards responsible gambling, we have a pre-commitment limit mechanism which allows you to set your daily maximum bet loss amount.

Set Your Pre-Commitment Limit

To set your pre-commitment limit, simply complete the following steps:

  • Log into your Mad Bookie account
  • Click on the account option which appears in the top right hand side of the webpage
  • The account setting page will appear, click on the ’Set Bet Limit’ option.
  • Click on ’Set My Bet Limit’ and then enter in the amount that you would like to set for your daily loss limit.
The bet limit will apply immediately and there will be a waiting period of 7 days if you wish to raise the daily loss limit.
 
You may also wish to set a pre-commitment limit on your other betting accounts.

Change or Remove Your Pre-Commitment Limit

To change or remove your pre-commitment limit, simply complete the following steps:
  • Log into your Mad Bookie account
  • Click on the account option which appears in the top right hand side of the webpage
  • The account setting page will appear, click on the ’Set Bet Limit’ option.
  • To remove limit, click on ’Remove My Bet Limit’
  • To change your daily loss limit enter in the amount that you would like to set for your daily loss limit. Please note if it is less than the amount already selected it will take 7 days to be updated.
Please note that the following mininum waiting periods apply:
The bet limit will apply immediately and raising the daily loss limit will take 7 days.

Gambling Help Online

1800 858 858

www.gamblinghelponline.org.au

Confidential, professional, free help, 24 hours a day, 7 days a week. Talk to someone who understands your issues.

Chaplaincy Support Service

A free, private and confidential inter-faith Chaplaincy Support Service. The service is available by calling Fr James Grant on 1800 456 228 or [email protected] enables people to make an appointment with Fr James to seek guidance in their own way and aims to be relevant to the particular problems and life situations of the individual.